Last updated: 08/07/26
1. Introduction
LVC London School of English respects your privacy and is
committed to protecting your personal data.
This Privacy & Cookie Policy explains how we collect,
use, store, and protect personal information when you visit our website,
purchase our services, contact us, or otherwise interact with us.
We process personal data in accordance with applicable data
protection laws, including the UK General Data Protection Regulation (UK GDPR)
and the Data Protection Act 2018.
Please read this policy carefully to understand how we
handle your personal information.
2. Who we are
LVC London School of English is the data controller
responsible for processing personal data collected through this website.
If you have any questions about this policy, how we handle
your personal information, or wish to exercise your data protection rights,
please contact us:
Email: hello@lvcenglish.com
Phone Number: 020 3455 3399
3. Information we may collect
The information we collect depends on how you interact with
our website and services.
This may include:
- Name
and contact details, including email address, telephone number, and
address.
- Information
submitted through enquiry or contact forms.
- Account
and order information where you purchase services through our website.
- Payment
and transaction information required to process purchases.
- Details
relating to courses, bookings, registrations, or services purchased.
- Information
provided when communicating with us.
- Any
other information you voluntarily provide.
Payment information may be processed securely by third-party
payment providers. We do not normally store complete payment card details.
4. How we use your personal information
We may use your personal information to:
- Process
and manage course purchases and bookings.
- Provide
access to purchased services.
- Communicate
with you regarding orders, enquiries, and services.
- Process
payments and maintain transaction records.
- Provide
customer support.
- Manage
customer accounts where applicable.
- Maintain
business and financial records.
- Improve
our website, services, and customer experience.
- Protect
against fraud, misuse, or security risks.
- Meet
legal and regulatory obligations.
- Send
information about our services where you have provided consent.
5. Legal basis for processing your information
We process personal data using the following lawful bases:
Contractual obligations
Where processing is necessary to provide services you have
purchased or requested, including processing orders and delivering services.
Legitimate interests
Where processing is necessary for our legitimate business
purposes, such as improving our services, maintaining records, and operating
our website.
Legal obligations
Where we are required to process information to comply with
legal or regulatory requirements.
Consent
Where you have provided consent, such as accepting certain
cookies or receiving marketing communications.
You may withdraw consent at any time where processing is
based on consent.
6. Sharing your personal information
We may share personal information where necessary to provide
our services, operate our website, process payments, or comply with legal
obligations.
This may include:
- Payment
service providers.
- Website
hosting and IT service providers.
- WooCommerce
and related website service providers where required for website
functionality.
- Professional
advisers.
- Regulatory
bodies or authorities where required.
We do not sell, rent, or trade your personal information to
third parties.
7. How long we keep your information
We retain personal information only for as long as necessary
for the purposes it was collected.
Retention periods may depend on:
- The
type of information held.
- Legal
and financial record requirements.
- The
services provided.
- Our
business requirements.
When information is no longer required, it will be securely
deleted or anonymised.
8. Security of your information
We take appropriate technical and organisational measures to
protect your personal information from:
- Unauthorised
access.
- Loss
or misuse.
- Accidental
disclosure.
- Unlawful
processing.
Access to personal information is restricted to those who
require it for legitimate business purposes.
9. Your data protection rights
Under UK GDPR, you have rights regarding your personal data,
including:
- The
right to access your personal information.
- The
right to request correction of inaccurate information.
- The
right to request deletion where applicable.
- The
right to restrict processing.
- The
right to object to certain processing.
- The
right to withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details
provided above.
You also have the right to complain to the Information
Commissioner’s Office (ICO) if you believe your data has been handled
incorrectly.
Cookies
What are cookies?
Cookies are small text files stored on your device when you
visit a website.
They allow websites to function correctly, remember
preferences, maintain shopping sessions, improve user experience, and provide
information about website usage.
How we use cookies
We use cookies for the following purposes:
Necessary cookies
These cookies are required for essential website functions,
including website operation, security, and shopping functionality.
Functional cookies
These cookies support features such as maintaining shopping
basket functionality and improving user experience.
Third-party cookies
Some third-party services used on our website may place
cookies or process information through external systems.
These may include:
Google reCAPTCHA
Used to protect website forms from spam and automated abuse.
WooCommerce
Used to support online purchasing functionality, including shopping basket and
checkout processes.
These services may process information according to their
own privacy policies.
Cookie consent
When you visit our website, you can choose whether to accept
or reject non-essential cookies through our cookie consent banner.
You can change your preferences at any time through the
cookie settings available on our website.
You can also manage cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
Changes to this Privacy & Cookie Policy
We may update this Privacy & Cookie Policy from time to
time to reflect changes to our services, technology, or legal requirements.
Any updates will be published on this page with the revised
date.
Contact us
If you have any questions about this Privacy & Cookie
Policy or how we process your personal information, please contact:
LVC London School of English
Email: hello@lvcenglish.com
Phone: 020 3455 3399